Matthew Roszak

In The Press Blog

Silkroad technology increases customer acquisition rate and receives industry recognition in third quarter 2011

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SilkRoad adds Logitech, Inc., Make-a-Wish Foundation of America and Reckitt Benckiser to its Customer Roster


SilkRoad technology, inc., a leading provider of talent management solutions, continues to gain momentum for its Life Suite product lines with significant customer growth in the third quarter, including Singapore Institute of Management, ATA Retail Services, Ferring Pharmaceuticals, IMG Worldwide, Logitech, Inc., Make-a-Wish Foundation of America, Reckitt Benckiser and Rocket Software.  In addition to signing new customers, SilkRoad also experienced considerable organic growth as existing customers expanded their SilkRoad Life Suite implementations based on proven ROI and superior ease of use.  With five million users around the world, SilkRoad helps companies of all types improve recruiting and onboarding efforts while building an empowered employee culture.

“With new entrants and increased market consolidation in the HR space, SilkRoad stands out as the leader in talent management,” said Andrew J. “Flip” Filipowski, chairman and CEO of SilkRoad.  “Our desire to create the finest employee experience drives everything we do.  SilkRoad’s employee-centric HR solutions continue to provide value for companies, allowing HR managers to focus on strategic initiatives with the peace of mind that comes with a more productive and engaged workforce.  Our ability to expand implementations with existing customers is proof of the value the Life Suite delivers.”

Highlights from the Quarter:

Expanding Existing Customer Implementations – Also in the third quarter, existing customers including AAA Life, a division of the Automobile Association of America (AAA), added additional product lines.  With the addition of HeartBeat, AAA Life will bring the streamlined and efficient technology that has driven their recruiting efforts with OpenHire into the entirety of their HR functions.

Management Team Growth  SilkRoad appointed Roland Berthelot as senior vice president of global services, leading the Company’s global services organization, including strategic, professional and learning services.  SilkRoad’s award winning customer service program is benefiting from Mr. Berthelot’s 10 years of experience in cloud computing, consulting and sales where he transformed business operations through a Software-as-a-Service (SaaS) delivery model for major Fortune 500 companies.


Product Innovation – In the third quarter, SilkRoad added Point to its product portfolio.  Available in early 2012, Point is a new social enterprise solution that brings together the most compelling features of social networking, collaboration and talent management while measuring the influence each employee has within the organization.

Strategic Partnerships – During the third quarter, SilkRoad teamed up with Element K, a leading learning solutions provider, and The Employee Engagement Group, a leading talent management consulting firm.  Both partnerships will provide customers with additional tools and resources to help solve employee development and engagement needs.

Industry Recognition – In the third quarter, SilkRoad was recognized for excellence in customer service by the International Business Awards.  The Company’s customer service teams earned a Distinguished Honoree medal in the Customer Service Department for their efforts in providing world-class customer service to SilkRoad’s global customer base.

Customer and Analyst Comments:

After the successful implementation of OpenHire, SilkRoad customer Jennifer Kelly of Mid Atlantic Long Term Health Care said, “The implementation of OpenHire was streamlined and easy for us to manage.  SilkRoad’s professionals went above and beyond to ensure we understood the process and functionality.  The entire customer service team was incredibly responsive and attentive to all our needs.”

Regarding SilkRoad’s product suite, including the newly launched Point, Josh Bersin of Bersin & Associates said, “SilkRoad introduced a very exciting new product called Point, which I believe has the potential to ‘set the stage’ for the consumerization of user experiences.  Note, SilkRoad is one of the few newer talent management companies that has its own HRMS as well – this company has built a tremendous platform for mid-market companies to implement end-to-end talent management.”


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